Today’s workforce is more complex than ever. While most HR strategies still center around full-time employees, 35–40% of the workforce is now contingent—consultants, freelancers, contractors, and service providers. But without visibility into this growing segment, organizations risk over-hiring, missing internal mobility opportunities, and driving up labor costs.

The solution? Total Workforce Management (TWM) — a unified strategy for managing both internal and external workers under one cohesive framework.

What Is Total Workforce Management?

TWM isn’t just about headcount. It’s about visibility—knowing what skills exist across your organization, who’s doing what, and where gaps or redundancies may be hiding. By breaking down silos between HR and procurement, companies can better align talent strategies with business goals, reduce unnecessary recruiting costs, and drive engagement across all worker types.

Why Visibility Matters

In many organizations, data about employees and contingent workers lives in separate systems—or worse, spreadsheets. That lack of integration makes it difficult to understand the total cost of labor, track skills consistently, or identify available talent for upcoming projects.

This often leads to common questions that are surprisingly hard to answer:

  • Are we hiring externally when we already have those skills in-house?
  • Are we duplicating data entry across multiple systems?
  • Are we getting ROI from our training and recruiting efforts?

Without a unified workforce strategy, those questions remain unanswered—and costly.

A 3-Step Framework to Build a Total Workforce Strategy

At Monument Consulting, we guide organizations through a clear and proven approach:

1. Build the Vision
Define what TWM means for your business. That starts with identifying top priorities—whether it’s reducing cost, increasing agility, improving compliance, or tracking skill development. Then, build a roadmap that ties those priorities to measurable outcomes, like time-to-fill or utilization rates.

2. Execute the Strategy
Execution isn’t just about launching new tools—it’s about aligning people, processes, and technology. We help clients implement systems like SAP SuccessFactors and Fieldglass, train teams to use real-time data, and build workflows that support smarter, faster decision-making.

3. Measure What Matters
Once your strategy is in motion, measurement is key. With the right analytics infrastructure in place, companies can identify where they’re duplicating efforts, where talent is underutilized, and how programs like training are delivering impact. Our team builds dashboards and KPIs that bring this data to the surface and support continuous improvement.

How Monument Consulting Supports Your TWM Journey

We don’t just advise—we partner. Monument helps organizations define their workforce goals, assess readiness, implement and optimize leading platforms, and build a foundation for long-term success. Our clients gain clarity, confidence, and results that scale.

It’s Time to Rethink Workforce Strategy

Siloed approaches can no longer keep up. TWM enables smarter operations, faster scaling, and better adaptability to changing demands. The companies with the clearest view of their talent are the ones best positioned to grow.

Ready to unlock your workforce’s full potential?
Contact us today to learn how we can build your Total Workforce roadmap together.